So phone companies always suck. I never really thought about it, accepting that for one of the facts of life.
The other day I finally got why: people actually want to use phones. It’s supply and demand: there is a finite supply of competent workers, and the demand is not high enough at phone companies, since people will use phones no matter how bad the service is. Normally there isn’t any competition, and even if there is, it’s all the same.
It’s an equilibrium: the more people want or need a certain good, the worse the service in getting it, to wit fast-food joints, ISPs, comprehensive schools and monopolists’ web sites.